Frequently asked questions
I bought a USB stick, now what?
First of all, congratulations on taking the first step into the horrifying world of USB Escape. Once you receive your package, read the introduction letter and plug in the stick into your computer.
How long will I have to finish the puzzles?
Unlike other conventional escape rooms, you are not limited by time. Rather than give you a 60-minute experience, USB Escape games are meant to be solved at your own pace. Spend time immersing yourself into the story, background, and psycology, or blaze through puzzles racing towards the end: either way, the experience is yours to uncover.
I used my phone to look something up. Did I cheat?
Not at all! Your phone is just another tool in your arsenal. Using your phone to solve a puzzle is exactly the kind of real-world thinking we're hoping to promote in the escape room world.
I’m stuck on one puzzle. What can I do?
Built into each game is a password reset file. These files are there to keep you immersed in the game while giving you the hints you need. If you're still stuck, you can ask our Hint Community for help.
What programs do I need on my computer to run this game?
Our game is built out of .pdf, .jpg, and .mp4 files. If you can read this website, your computer meets our minimum requirements.
I have a question that isn’t listed here. Where can I get more information?
Please send us at email@example.com with any questions, or, for specifc help with any puzzle, consider reaching out to our Hint Community.